Amazon Responds to Customer’s Photo of “Counterfeit” iPhone 15 Received

A prominent user on X with over 1.5 million followers has recounted a disconcerting experience with his recent Amazon purchase. Identifying as ‘Gabbar Singh’ on the platform, the user alleged receiving a “fake iPhone 15” from the e-commerce giant. Sharing an image of the product displaying an unsettling message, “Unfortunately, Photos has stopped,” the user expressed frustration and sought validation from his followers regarding similar encounters.

“Waah @amazonIN delivered a Fake iPhone 15. Seller is Appario. Tagged with “Amazon choice.” No cable in the box. Total Dabba. Has anyone faced similar issues?” the user posted on X.

The tweet swiftly gained attention, prompting a response from Amazon. “We’re sorry to hear that you received an incorrect product. Kindly fill in your details here: [link], and we’ll provide an update within 6-12 hours,” Amazon Help responded.

The user confirmed filling out the form and requested a refund, to which Amazon reassured him, “Thank you for confirming. Please allow 6-12 hours for our Social Media team to address this via email. Your patience is appreciated.”

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The post attracted numerous comments from social media users, many sharing similar experiences. One user recounted, “Happened to me 15 days ago. In my case, it’s some used old android phone inside iPhone packaging. Amazon refused any assistance. Folks, please stop buying expensive items from Amazon.”

Another user shared, “Bro, I had a similar issue with Amazon. @AmazonHelp will just keep asking for proofs and make you wait. Eventually, they’ll claim the correct product was sent from our end. Sorry, we can’t assist.”

“@Amazonhelp how do I return this fake coffee espresso machine? I will never buy anything from Amazon again,” commented a third user.

Adding to the discourse, another user remarked, “Well well, I received these @BritanniaIndLtd Marie Gold biscuits instead of @Apple AirPods. The response from Amazon? They can do nothing. @amazonIN well done.”