Adani Digital Labs (ADL), the technology division of Adani Airport Holdings Limited (AAHL), on Wednesday revealed a suite of transformative initiatives designed to reshape the travel experience for passengers at Adani-managed airports nationwide.
These strategic efforts aim to elevate convenience, comfort, and engagement, reinforcing Adani Airports’ reputation as a pioneer in digital innovation within the aviation sector.
Srushti Adani, Director of Adani Digital Labs, stated, “The new ADL aims to infuse energy, diverse ideas, and unparalleled expertise into its operations. This marks the first phase of a broader strategy to deliver an exclusive digital-first experience to passengers. In every project we undertake, our objective is to diminish and alleviate travel-related anxiety for passengers.”
“Offerings will include up-to-the-minute information, exciting rewards and special tiered lounge services, moving beyond standard aggregator offerings to create a truly personalised digital experience, making it a delight for passengers to journey through our airports,” she further added.
Highlighting its focus on innovation and expansion, ADL has opened a 150-seat office in Ahmedabad, where the team will continue creating customer-focused solutions for the airport sector.
These solutions aim to tackle typical travel challenges, including time constraints, limited awareness of available amenities, and lengthy queues.
By consolidating all airport services into a single platform, Adani OneApp transforms the airport journey from merely transactional to fully experiential, enhancing convenience, personalisation, and efficiency for every passenger.
Acting as a digital companion, the app enables travellers to plan, navigate, and enjoy their time at the airport, offering multiple practical features.
Adani Rewards: Loyalty Program Innovation
Adani Rewards, a pioneering loyalty programme designed specifically for airport users, is another first in the Indian airport sector.
The initiative spans food and beverage, retail, car parking, duty-free shopping, and meet-and-greet services, providing exceptional value and a seamless experience.
Additionally, a state-of-the-art digital system now simplifies lounge access across Adani Airports.
Passengers can pre-book lounges, verify eligibility, and enter without delays, eliminating long waits.
Users can also explore a wide range of food, duty-free, and retail options.
Additional conveniences include Delivery at the Gate, multi-cart orders, group duty-free purchases, and Park & Fly services for smooth parking, according to the company.
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