Union Minister Rajeev Chandrasekhar
Union Minister Rajeev Chandrasekhar expressed his disappointment with Vistara Airlines after sharing a photo of a messy cabin on one of their flights. He chose Vistara for his return journey from the AI Safety Summit in the UK and was disheartened by the state of the cabin and service quality, despite a smooth flight from London to Delhi.
Taking to X (formerly Twitter), he wrote, “So I decided to fly Vistara from London to Delhi last night. Nice new clean 787 aircraft and very smooth flight – but saddened by service and state of the cabin – food and litter not the best way to welcome visitors to India or compete with other global carriers.” He included the hashtag “disappointed,” which prompted others to share similar experiences.
So decided to fly @airvistara from London to Delhi last nite.
Nice new clean 787 aircraft and very smooth flight – but saddened by service & state of cabin -food & litter not the best way to welcome visitors to India or compete wth other global carriers 😥😥🤷🏻♂️#Disappointed… pic.twitter.com/LSsVDPOym5
— Rajeev Chandrasekhar 🇮🇳 (@Rajeev_GoI) November 3, 2023
One user recounted a similar situation on an Air India flight from the USA, where their sister was not provided headphones for the long flight, and attendants were unresponsive to requests. Another passenger had similar experiences with Vistara and Go First Airways.
So decided to fly @airvistara from London to Delhi last nite.
Nice new clean 787 aircraft and very smooth flight – but saddened by service & state of cabin -food & litter not the best way to welcome visitors to India or compete wth other global carriers 😥😥🤷🏻♂️#Disappointed… pic.twitter.com/LSsVDPOym5
— Rajeev Chandrasekhar 🇮🇳 (@Rajeev_GoI) November 3, 2023
So decided to fly @airvistara from London to Delhi last nite.
Nice new clean 787 aircraft and very smooth flight – but saddened by service & state of cabin -food & litter not the best way to welcome visitors to India or compete wth other global carriers 😥😥🤷🏻♂️#Disappointed… pic.twitter.com/LSsVDPOym5
— Rajeev Chandrasekhar 🇮🇳 (@Rajeev_GoI) November 3, 2023
In response to the viral post, Vistara Airlines issued a statement expressing regret for the inconvenience faced by Rajeev Chandrasekhar. They emphasized their commitment to providing a superior customer experience and acknowledged that they did not meet their standard cleaning procedures on this occasion.
Hi Rajeev, we want to express our regret for the inconvenience you experienced, as this does not align with the experience we aim to provide our customers. At Vistara, we take pride in offering a superior experience to our customers at every touchpoint. (1/3)
— Vistara (@airvistara) November 3, 2023
Vistara assured customers that they would thoroughly review and make necessary improvements, considering this an isolated incident. They thanked Rajeev for his feedback and vowed to deliver a better experience in the future.
