India

Chandigarh Consumer Commission Fines Uber India ₹20,000 For Overcharged Ride

The District Consumer Disputes Redressal Commission in Chandigarh has fined Uber India ₹20,000. The Commission ordered Uber India to compensate a customer named Ashwani Prashar with ₹10,000 and deposit another ₹10,000 into the legal aid account. According to The Indian Express, Prashar raised a complaint after being charged ₹1,334 for an 8.83 km ride with Uber.

In his complaint, Chandigarh resident Prashar stated that he utilized the Uber ride-hailing app on August 6, 2021. He alleged that despite the ride being only 15 minutes long, covering a distance of 8.83 km from AG Colony, Audit Phool Colony, Sector 41-B, Chandigarh to Sector 48-B, Chandigarh, he was charged ₹1,334, equating to approximately ₹150 per km. Prashar filed the complaint after his attempts to address the issue with Uber through chats and emails went unanswered.

In response, Uber India defended itself by stating that the initial fare displayed to the rider was ₹359. However, due to multiple route deviations during the journey, the final fare amounted to ₹1,334. Uber India argued that it could not ascertain whether these deviations were initiated by the rider or the driver and therefore cannot be held responsible. The company emphasized its role as an intermediary between the rider and the driver, asserting that it is not party to any agreements regarding the journey route.

As a gesture of goodwill and to uphold the trust of the rider in the platform’s reliability, Uber refunded ₹975 in Uber Credits to Prashar’s account, considering it was a cash trip.

Also Read: What? Married Woman Marries Brother For Gifts, Exploits Government Wedding Scheme in Uttar Pradesh

Malika Sahni

Recent Posts

US Election: Voting Begins With First Ballots Cast In New Hampshire

This election is one of the most divisive in US history. Harris and Trump have…

2 mins ago

Waqf Bill: Opposition MPs Meet LS Speaker, Lodge Protest Against JPC Chairman Jagdambika Pal

Opposition members alleged that Pal calls JPC meetings without consulting them and restricts their opportunity…

19 mins ago

Delhi HC Rejects Khalid Saifi’s Plea To End Attempted Murder Case In 2020 Riots

The Delhi Police opposed Saifi’s bail, citing evidence from WhatsApp messages exchanged among the accused.…

1 hour ago

Maha Kumbh 2025: Uttar Pradesh Enhances Security With Face Recognition Cameras

To protect millions of devotees at Maha Kumbh, the UP govt is implementing advanced security…

1 hour ago

SBI CME Soldierathon Set To Honour Indian Army’s Brave Soldiers On 244th Sappers Day At CME Pune

This landmark event, organized at the historic Military Institute, will honor the sacrifices of the…

2 hours ago

SC Seeks Responses In Mathura Krishna Janmabhoomi-Idgah Dispute, Grants Two Weeks To All Parties

The Supreme Court has also paused the Allahabad High Court’s order for a survey of…

2 hours ago