In a major boost for digital governance, Indian Railways set a national record on 22 May 2025 by booking 31,814 tickets in just one minute.
The Ministry of Railways announced the feat on Wednesday, crediting the success to its upgraded e-ticketing system.
This new infrastructure curbs bot-driven fraud and ensures better access for genuine users.
The overhaul features AI-powered bot mitigation and a premium Content Delivery Network (CDN). These tools have sharply reduced unfair booking practices, particularly during Tatkal windows.
Previously, bots accounted for nearly 50% of login attempts at peak times. Now, with real-time detection, bot traffic has been neutralised, levelling the playing field for users.
As part of its anti-fraud drive, Indian Railways has deactivated over 2.5 crore suspicious user IDs. These were largely linked to agents exploiting automated tools for bulk bookings.
The AI-based monitoring system flagged these accounts, helping to dismantle long-standing abuse in the ticketing system.
The system now uses Aadhaar-based protocols. Verified users can book Tatkal, Premium Tatkal, and ARP tickets immediately. Others must wait three days post-registration.
This step aims to ensure genuine participation and reduce misuse.
The revamped platform is delivering measurable results. In FY 2024–25:
System upgrades include serving 87% of static content through CDN, faster load times, and reduced server strain.
AI also enables real-time fraud detection. Additionally, users can now report issues directly via the Cyber Crime Portal.
Through IRCTC, Indian Railways reaffirmed its goal: a fast, secure, and equitable ticketing system for all.
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