Outlook Is Working Again, But Is The Email Trouble Really Over?

Microsoft Outlook users in India began receiving emails again on Friday evening after a major outage disrupted services for nearly 16 hours.

Microsoft has cautioned that recovery remains incomplete, with delayed email deliveries potentially taking another 30 to 32 hours to return to normal.

To prevent messages from being lost, Microsoft has extended the email timeout period to 48 hours, allowing delayed messages stuck in queues during the disruption more time to reach recipients.

In an update, Microsoft 365 said its teams were restoring the affected infrastructure in phases. Although several services had shown improvement, system capacity remained below normal levels.

The company warned that some users could continue experiencing intermittent mailbox access issues and delayed email deliveries while engineers restore network traffic and increase capacity.

Users can follow the recovery process through the Microsoft 365 Admin Centre using incident reference MO1550821 or check the company’s service status page.

The disruption began on Thursday night after a server health-check issue caused some servers to disappear from the system.

Microsoft initially examined configuration changes and attempted to restart the affected machines.

The company later introduced an alternative health-check method, helping bring some servers back online.

The outage affected multiple Microsoft 365 services, including Outlook, Teams and Copilot.

Problems involving Exchange Online and related email infrastructure disrupted communication for businesses, airlines and government services across several countries.

Although email services have started recovering, Microsoft is continuing its restoration efforts. Users may experience occasional interruptions and delivery delays until the affected infrastructure returns to normal operating capacity.

Also Read: Can’t Access Your Outlook Account? Here’s What You Should Know