Chaudhary Charan Singh International Airport has achieved noteworthy recognition with two global nominations in the 2025-26 Airports Council International (ACI) Airport Service Quality (ASQ) Awards, underscoring the facility’s excellence in passenger experience and operational quality.
This development reflects the airport’s growing stature on the international aviation stage.
The dual nominations follow previous ACI accolades that highlighted Lucknow’s performance among small-to-mid-sized airports in the Asia-Pacific region.
These recognitions are rooted in global passenger satisfaction surveys that evaluate service quality across check-in, terminal ambience, staff courtesy, retail experience and overall journey comfort, according to benchmarking standards.
Airport operators and stakeholders see the latest nominations as a validation of sustained efforts to elevate service benchmarks and enhance traveller experience.
Industry experts note that the airport’s nominations signal its competitive performance against peer hubs worldwide, particularly in categories measured by customer feedback and live research on the day of travel.
Lucknow International Airport’s nominations in the ASQ Awards align with operational improvements and service enhancements made over recent years.
These include expanded terminal facilities and passenger amenities that have improved throughput and convenience for both domestic and international travellers.
Enhanced infrastructure, technological adoption, and customer service initiatives have underpinned stronger performance on global quality metrics.
The ASQ programme represents a reputable international benchmark.
Airports achieve recognition through consistent passenger feedback in areas such as ease of navigation, cleanliness, security efficiency, and overall satisfaction.
Earning nominations affirms that the airport’s services resonate positively with travellers and industry assessors alike.
Officials have credited collaboration between airport management, service partners and aviation authorities for the airport’s improved quality indicators.
They also highlight the economic and tourism benefits that flow from enhanced airport stature, as global recognition tends to reinforce connectivity and confidence among international carriers and passengers.
The airport remains focused on continuous refinement of service delivery and infrastructure to pursue future global awards and further elevate its international profile.
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