Business

Zomato, McDonald’s Fined Rs. 1 Lakh

The District Consumer Dispute Redressal Forum, Jodhpur, today levied a penalty of one lakh rupees on online food ordering and delivery platform Zomato and restaurant partner McDonald’s for claimed wrongful delivery of non-vegetarian food in place of a vegetarian food order.

Zomato said in a regulatory filing that it is in the process of filing an appeal against the order.

“The District Consumer Dispute Redressal Forum (II) Jodhpur has imposed a monetary penalty of Rs 1 lakh for violation of the Consumer Protection Act, 2019 on Zomato and McDonald’s, the restaurant partner whose food was delivered through it, and awarded Rs 5,000 as cost of litigation”, the statement reads.

It went on to say, “Both monetary penalty and cost of litigation are to be borne jointly and severally by Zomato and McDonald”.

On top of that, Zomato stated that it is in the process of filing an appeal against the said order and based on the advice from its external counsels, Zomato believes it has a good case on merits.

“The current litigation pertains to an alleged wrongful delivery of non-vegetarian food items in place of vegetarian food items”, the statement continued.

The company further stated, “The terms of service that govern Zomato’s relationship with the customer clarify that Zomato is merely a facilitator for the sale of food and the restaurant partner is responsible for any deficiency in service, wrong delivery of order/order mismatch, and quality”.

“The order failed to appreciate the distinction in responsibility and imposed a joint and several monetary penalties on Zomato and McDonald’s under the relevant provisions of the Consumer Protection Act, 2019”, the company continued, adding that the order will have no material financial, operational or any other kind of impact on it.

Also read: Israeli Air Strikes Kill 13 Hostages In Gaza

Spriha Rai

Recent Posts

Reaffirming Gandhi Ji’s Global Relevance: PM Modi’s International Tributes

Prime Minister Narendra Modi continues to honor Mahatma Gandhi’s ideals beyond India’s borders. During his…

5 hours ago

Delhi High Court Upholds AIMIM’s Recognition As Political Party

'The petitioner’s arguments cannot override the constitutional rights of AIMIM members. This petition has no…

6 hours ago

‘Democracy First, Humanity First’: PM Modi Highlights India-Guyana Parallels In Parliament Address

PM Modi emphasized the shared struggles of India and Guyana for independence from colonization. PM…

6 hours ago

Maharashtra Records 65.11% Voter Turnout In Assembly Elections, Marking A 30-Year High

The rise in turnout came with an 8.5% increase in the number of eligible voters.…

7 hours ago

42 Killed, 14 Injured In Militant Ambush In Pakistan’s Kurram Agency

"42 people have died as a result of firing on passenger vehicles in Kurram district.…

8 hours ago

Delhi HC Denies Relief To Arvind Kejriwal In Money Laundering Case

The Delhi HC has refused to stay the proceedings against Arvind Kejriwal in the money…

9 hours ago